Frequently Asked Questions
Everything you need to know about our designer diaper bags and travel accessories.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days within the continental United States, while expedited options are available at checkout.
What is your return policy?
We offer returns on unused, unwashed items in their original packaging within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.
How do I clean my Petunia Pickle Bottom bag?
Most of our bags feature wipeable, water-resistant fabrics. We recommend spot cleaning with a damp cloth and mild detergent. Do not machine wash or dry clean unless specifically stated on the care label.
Do you offer a warranty on your products?
Yes, we stand behind our quality with a one-year limited warranty against manufacturing defects. This warranty does not cover normal wear and tear, accidents, or improper care.
Are your materials PVC-free?
Yes, we are committed to safety and style. All of our products are PVC-free and meet high standards for chemical safety to ensure they are safe for both parents and babies.
Can I change or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we have a very narrow window for changes. Please contact our customer service team immediately, and we will do our best to accommodate your request.